Complaint Investigation Report

During the course of investigation, LPA obtained copies of R1's Admission Agreement and document showing R1's move-out date which confirmed R1 moved-out on 05/04/2024. LPA also obtained copies of Authorization Agreement for Direct Payment (ACH) and payment records for R1.

LPA interviewed FM on 01/21/2025 who stated he cancelled the automatic payment for 05/2024, somehow the payment still went through but the facility got the money before he cancelled the auto payment. FM further stated that he received a refund check of $7280.00 but when he deposited it, it bounced. On 01/29/2025, LPA received an e-mail from FM stating that it was a mistake on his end with the bank.

LPA interviewed AED on 01/24/2025 who stated she is aware of issues regarding the refund and that the $7280.00 check refund was cancelled by MorningStar. AED called and spoke with FM on 02/06/2025 regarding the issue. The telephone call was followed by an email to FM confirming the communication between her and FM and that no balance is owed by either FM and facility.

Based on information gathered, the allegation is closed as unfounded. A finding that the complaint is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis.

Exit interview conducted and copy of this report provided.