Complaint Investigation Report

Interviews with R2, R4, and R5 indicated they have felt safe during the renovation and the elevators have been working normal. LPA observed residents walking outside in common area and it didn't appear the scaffolding was obstructing or unsafe for the residents. LPA also timed the elevator from one floor to another when button was pushed. It took 30 seconds for the elevator to come from the 2nd floor to the 1st floor. LPA observed 3 elevators throughout the facility. Residents in care appear to be safe and there are no imminent health/safety concerns on today's date.

Based upon the interviews and observations during the investigation the above allegation is unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted and a copy of report was given.