Complaint Investigation Report

Allegation: Staff touched residents inappropriately: Unsubstantiated

During the course of investigation, it was alleged that staff touched residents inappropriately. The investigation included interviews with residents, and staff, as well as a review of available records and documentation. During interviews, the resident 1 (R1) did not provide consistent or specific details to support the allegation, and no witnesses corroborated that inappropriate touching occurred. On 12/29/25 LPA interviewed Resident 1 (R1) denied the allegation and stated that the staff did not touch R1 inappropriately. Based on the information obtained, there is insufficient evidence to determine that staff touched residents inappropriately as alleged. Therefore, the allegation is unsubstantiated .

Allegation: Staff do not treat the residents with respect: Unsubstantiated

During the course of investigation, it was alleged that staff did not treat the residents with respect. The investigation included interviews with the residents and staff, as well as a review of relevant records and documentation. On 12/29/25 LPA interviewed Resident 1 (R1), Resident 2 (R2), and Resident 3 (R3). R1, R2, and R3 stated that all staff here are nice and treat them with respect. When asked, R1 denied the allegation, and the information obtained did not indicate a pattern of disrespectful behavior. Based on the evidence reviewed, there is insufficient information to support the allegation. Therefore, the allegation is unsubstantiated .

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

An exit interview is conducted, and this report is provided.