Complaint Investigation Report

LPA observed the lunch service at the facility where trays of food were being prepared for room service. S1 stated that each caregiver has a list of the residents getting tray service. The RP is on permanent tray service as she does not like to eat in the dining room and this incident was the only time she missed her tray service.

Staff are mistreating a resident while in care: RP reported that she did not like one of the caregivers assigned to her and requested a change. She is currently happy with the caregiver.

This agency has investigated the allegation that staff did not provide adequate meal service to a resident

and staff are mistreating a resident while in care. We have found that the complaint was unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted, a copy of this report provided.