Complaint Investigation Report

Resident suffered from dehydration while in care.

It was noted on one of the home health visit that R1 had dark amber colored urine and home health nurse instructed on adequate fluid intake for R1. However, from the documents reviewed, there was no incident where R1 suffered dehydration. Interview with staff revealed that R1 did not like facility water and prefers sparkling water. R1's family bought sparkling water to the facility for R1.

Resident's care needs were not being met.

Interview with residents revealed that staff assist residents with ADL (Activities of Daily Living) care. Residents stated that their needs were met. After reviewing facility care notes, LPA observed that R1 sometimes refused ADL care. Interview with W2 revealed that R1 was clean when W2 visited and did not observed R1's hygiene needs not met.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegations are UNSUBSTANTIATED .

Exit interview conducted. A copy of this report provided.