Complaint Investigation Report

It was alleged that staff prohibit resident visitation. Interview with all the staff and ADM indicated that residents’ families can schedule an appointment to reserve a private room for visitation ahead of time, but family members are able to visit any time during visiting hours. It was also indicated that family members can utilize the visitation room, the courtyard, the dining room in the assisted living area, or the resident’s room if they have a private room or if the resident’s roommate was not there. Interview with Witness 1 (W1) and Witness 2 (W2) stated that they have no issues when it comes to visiting residents at the facility. Interview with Witness 3 (W3) and Family Member 1 (FM1) confirmed that they needed to call ahead and arrange a visit, but they were able to visit Resident 1 (R1) in the visitation room.

Based on interviews and observations conducted, the above allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview was conducted with Administrator, and a copy of this report was provided.