Complaint Investigation Report

It was alleged that; Due to lack of supervision, resident had multiple falls, and staff stole resident’s belongings. Based on interviews conducted, Rp stated that she believes that it is not the facilities fault for resident having a fall. All 5 staff members stated residents are able to use their pendant to call for staff at any time when a resident is requesting assistance from staff members. Staff members have confirmed with LPA that a safety checks are done by staff to ensure all residents are okay and safe. R1, R2, R4, and R5 stated that their belongings were not missing while in care by staff.

It was alleged that; Staff did not keep resident’s personal information confidential, and Staff discouraged resident in using pendant frequently. Based on interviews conducted, All 5 staff and all 5 residents stated that staff allows residents to push their pendants any time they want without any restriction when a resident needs assistance.

It was alleged that; Due to insufficient staffing, resident was transported to the dining room an hour early. Based on interviews conducted, All 5 staff and all 5 residents stated that staff takes residents to the dining area 20 to 30 minutes prior to mealtime. Staff have also stated some residents enjoy going to the dining area early so resident can watch staff prepare for meals and speak to staff while waiting for their meals. S5 stated staff will knock on the resident’s door as a reminder to go to the dining room.

Based on Interviews record review conducted, Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation are UNSUBSTANTIATED .

Exit interview conducted with RN, and a copy of this report provided.