Complaint Investigation Report

019200999-5-11-2022-15-AS-HHUL-CEXVWG-20220531164755

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1515 CLAY STREET, STE. 310

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/03/2022 and conducted by Evaluator Leslie Ibo

COMPLAINT CONTROL NUMBER: 15-AS-20220503092849

Facility increased resident's fees without notifying the resident of the reason for the increase.

On 5/11/2022, Licensing Program Analysts (LPAs) L. Ibo & K. Nguyen arrived unannounced to deliver complaint findings for the above allegation. LPAs met with Steve Chou, facility manager and explained the purpose of the visit.

During the course of the investigation, LPAs obtained information, collected documents and interviewed staff. Based on information obtained, R1 was notified of a rent increase due to recent increase of labor and operating cost, notification was sent out on January 27, 2022 with effective date of April 1, 2022. Based on records review 2 residents and 1 former resident received the 60 days rate increase notification.

Based on information gathered, the allegation is UNFOUNDED. A finding that the complaint is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis.

Exit interview with conducted and a copy of this report provided.