Complaint Investigation Report

LPA also conducted interviews with two residents (R1 and R2). Both residents stated that they are satisfied with the cleanliness of their apartments and reported that they frequently observe housekeeping staff maintaining the apartment, dining area, and common areas in a sanitary condition.

This agency has investigated the allegation above. We have found that the allegation was unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview conducted, a copy of this report provided.