Complaint Investigation Report

However, W2 was unable to produce proof of incident. LPA was unable to prove or disprove allegation.

Allegation: Resident sustained unexplained bruises while in care

According to W1, C1 has Self Injuries Behavior (SIB) where C1 hits his head and neck. 5 of 5 staff stated due to C1's vision impairment, C1 would often bump into walls and furniture which would cause the bruising.

Allegation: Staff are mismanaging resident's medications

Based on interview with 5 staff, 5 of 5 staff denied throwing medications away. LPAs reviewed a sample of clients medications and compared it with Medication Administration Record. LPAs did not observe any discrepancies. LPAs were unable to prove or disprove allegation.

Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED .

Exit interview conducted and a copy of this report provided.