Complaint Investigation Report

It was alleged that the staff does not ensure residents are provided a safe and comfortable environment. RP stated that the pipe's rooftop power generator faces the facility vent that blew into the resident's room, causing the room to smell like car exhaust. During an interview with S2, an R1 family member mentioned the situation on 4/27/26. S2 follow up with the facility owner on 5/11/26 regrading the concern of R1 family member. S2 contacted the company (Melgar Mechanical) that installed the exhaust pile on 5/14/26. The company came out to inspect the issue on 5/21/26 and returned on 5/29/26 to reposition the pipe. The carbon monoxide check document by Cimino Electric Company and Academy Fire Protection, dated 2/7/25, showed that the carbon monoxide system was in working order. LPA observed that there is no smell in the residents' room and that the exhaust pipe is facing away from the rooftop vent of the facility. R1, R2, R3, R4, R5, R6, R7, and W1 all stated that there is no smell in their room. R1, R2, R3, R4, R5, R6, and R7 stated that they feel safe in the facility and that the facility environment is comfortable.

Based on interviews, record review, and LPA observation, the facility staff is providing a safe and comfortable environment. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred.

Exit interview conducted, and a copy of this report provided.