Complaint Investigation Report
The complaint alleges that staff did not provide resident's POA with requested documents.
Review of R1’s Admissions Agreement dated 11/18/2022 by the LPAs revealed that it was missing the Resident Handbook and that communications by the facility with R1’s POA did not provide the requested documents.
The preponderance of the evidence standard has been met, and the allegation is SUBSTANTIATED.
Deficiency is cited under the California Health and Safety Code listed on LIC9099-D. Failure to submit proof of correction (POC) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties.
Exit interview conducted with ED Coe. Appeal Rights and a copy of this report provided via email.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction