Complaint Investigation Report

For the above allegation, W1 reported that on 12/23/24 he/she learned from about four (4) care staff that the residents were being served cereal with milk that had water inside of the milk. S2 stated that a new chef has been hired, and in the interim S2 is assisting the kitchen and has made purchases specifically for milk on 12/23/24 from Mi Tierra Foods located adjacent to the facility, the prior purchase was from the vendor Sysco-San Francisco on 12/21/24, and the following purchases were made 12/28/24 and 01/02/24. While touring the facility there was a half of a gallon milk present; however, the delivery arrived during the visit just after the purchase from Mi Tierra Foods around 11:00 AM on 01/02/24. S6 stated that the milk was probably low-fat. S7 stated that the facility does not do that, does serve milk with have the cream, whole milk or 2% fat. S8 stated the milk is probably 2% fat. S4 and S5 said they've never heard of the milk being watered down. S1 stated that the local Ombudsman toured the facility on 12/31/24 to view the dry and cold storage goods without any further recommendations. To date the facility has a sufficient variety, quality and quantity of perishable and non-perishable foods on the premises to meet the dietary needs of the residents. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the allegation; therefore, it is UNSUBSTANTIATED.

Exit interview conducted and a copy of this report provided to Claudia Redditt, Director of Business Administration .