Complaint Investigation Report

The complaint alleges that staff are not providing daily activities for residents.

On 3/28/2024, the LPAs interviewed the ED and Director of Health and Wellness Tea James, reviewed the facility’s March 2024 Activities calendars for Assisted Living and Memory Support, and observed 20 residents in Memory Support interacting with 10 Staff Members. Based on these interviews and observations, the LPAs concluded that daily activities are being provided.

Although the allegations may have happened, or are valid, there is not a preponderance of evidence to prove them; therefore, the allegations are UNSUBSTANTIATED.

Exit interview conducted with ED Coe and Director James. Appeal Rights and a copy of this report provided via email.