Complaint Investigation Report

During the investigation the complainant stated R1 was charged additionally for basic services and therapy. LPA reviewed the admission agreement and observed the additional services in section F (Level of Care) which were also included in section B (Basic Services), except for therapy. S3 stated R1 did receive therapy from home health as well as the staff.

Based on LPA’s interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . California Code of Regulations (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D.

Exit interview conducted. A copy of the appeal rights and this report provided.