Complaint Investigation Report

Allegations: Staff did not make sure resident’s toileting needs were met and Staff did not ensure resident’s grooming needs were met.

It was alleged that staff did not make sure resident’s toileting and grooming needs were met. During the course of this investigation, LPA conducted interviews and reviewed facility records. Based on interviews conducted it was learned that the facility staff would attempt to help this resident with their toileting needs. However, many times R1 would refuse assistance with their toileting or grooming needs and stated that they would be able to do it themselves. An interview with facility staff was conducted and it was learned that the facility staff had growing concern with this resident and their refusal to obtain help. Based on records review, a meeting was held with the Administrator, facility staff and R1’s service coordinator regarding the concerns of R1’s refusal for their toileting and grooming needs. LPA conducted a tour of the facility bathrooms in which found that the main bathroom used for this resident was wheel chair assessable to easily access the amenities in the bathroom. Based on the information gathered, it is unclear if the facility did not ensure that the resident’s toileting or grooming needs were met.

Allegations: Staff did not keep the facility clean or sanitary and staff did not keep facility free from insects

It was alleged that staff did not keep the facility clean or sanitary and staff did not keep facility free from insects. LPA conducted an unannounced facility visit on 10/01/2024 and 10/17/2024. Upon arrival, LPA conducted a thorough search of the facility and did not find any indication of insects. In addition, LPA did not observe any concerning conditions and appeared to be clean and free of pests upon visual inspection. LPA was unable to visually observe any other issues that have been reported regarding the facilities sanitation and cleanliness. In addition, this facility conducts bi-monthly pest control services which include target areas such as wasps, ants, beetles, roaches, and spiders in all parts of the facility including but not limited to the foundation, front yard, back yard and eaves. Based on the observations gathered during the course of this investigation it is unclear that the facility did not keep the facility free from insects or keep the facility clean and sanitary.

Allegation: Staff did not prevent smoking on the premises

It was alleged that staff did not prevent smoking on the premises. Based on interviews conducted with facility staff it was learned that there is one resident who has prior issues with smoking inside the facility but has been compliant with smoking outside of the facility in the designated smoking area. It was disclosed that this resident is a chronic smoker and their room smells like cigarettes because of their consistent smoking. LPA conducted an interview with this resident who denied smoking in their room and states that they always smoke in the designated smoking area.