Complaint Investigation Report

Staff also state that most residents like to stay at the facility but when they do have outings or appointments, they coordinate with the other home to get transportation. Staff state that some residents also have home visits in which family will take them. An interview with 4 residents were conducted. Resident 1 (R1) was conducted denied that the facility did not provide them transportation. R1 stated that the day program will pick them up and drop them off at the facility. R1 denies any issues obtaining transportation for any appointments or outings. 3 out of 4 residents denied an interview. A review of the facilities plan of operation was conducted. The facilities plan of operation states that the facility will provide or have provisions for residents medical and dental appointments, community activities, emergencies, and to and from school or day programs. A review of the all residents Individual Program Plan was conducted and confirmed that the facility would be providing transportation for all resident services. Based on the information gathered, it is unclear at this time if the facility did not provide client transportation.

As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred.

There were no deficiencies observed or cited at this time.

Allegation: Facility staff is mismanaging client funds.

It was alleged that the facility staff is mismanaging client funds. Throughout the investigation the LPA conducted staff and resident interviews and reviewed facility files. Based on staff interviews, it was denied that facility staff was mismanaging client funds. It was stated that only a handful of individuals have access to residents funds and are audited by the facility on a weekly basis. An interview with 4 residents were conducted. R1 stated that they know they have money and can take it at any time. R1 denied having any issues with their funds. 3 out 4 residents denied any interview. LPA Pascua reviewed P&I documents from January 2022-March 2022. It was observed that all components of the documentation did not show that the facility staff was mismanaging client funds. Based on the information gather, it is unclear at this time if the facility staff is mismanaging client funds.

As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred.

There were no deficiencies observed or cited at this time.