Complaint Investigation Report

Administrator stated that staff are to notify them of any food items/perishables needed so they are purchased in a timely manner. nts in care. S1 stated they buy groceries in bulk and many perishables every few weeks as needed. S1 stated that no staff have provided any personal food items as this is not required of them and/or expected. S1 stated the staff are not to purchase and/or provide any food items to the facility. Administrator stated they purchase a food supply for the facility often, and with no problems. Administrator showed the food supply to the LPA during inspection, and stated there is no problem with food supply, the residents have all meals and snacks covered. Administrator stated, the staff need to tell me if they want and/or need something before running out, and they will do an order for pick-up or delivery.

In review of pictures of residents when they have had a fall and/or some sort of injury or reaction to something, there was no information obtained and/or found that are violating residents rights. This information is shared between caregivers on duty and coming on shift regarding residents in care. S1 stated they have a staff only group message for information updates for staff on shift and coming on shift. Pictures are taken to send to the resident Physician if requested by the Doctor. There is never any facial pictures and/or any personal private area (s) pictures of residents that would violate personal privacy. S1 stated that residents are always treated with respect in all ways, the facility is not to violate personal rights of residents in care.

There was no information obtained and/or observed, from LPAs facility food inspection, and all conducted interviews, to support violations had occurred.

Based on the LPAs observations, conducted interviews, and related information obtained during the investigation, the allegations of "facility food supply is not sufficient to meet residents needs, and facility is violating residents rights". are Unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

Exit interview was conducted with the Administrator Mera Shaughnessey.