Complaint Investigation Report

Facility reported to Community Care Licensing (CCL) that one of their homes, Clark House, did not have their main air conditioning (AC) unit working. CCL Staff conducted a visit on 05/31/2025, where it was observed that the inside of Clark House was 77F. It was observed that each resident in Clark House had an individual AC unit that was operational and functioning. Clark House residents were observed to not be in distress (exhibiting red faces and/or sweating). The other 4 houses were also observed and found to have operating AC units. During visit conducted on 06/04/2025, it was observed that all 5 houses were at a comfortable temperature and none of the residents were observed to be in distress.

Based on observations made, this allegation is Unsubstantiated. A finding that the complaint allegation is Unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

Exit interview conducted. Copy of report discussed and provided to Executive Director. Signature on form confirms receipt of documents.