Complaint Investigation Report

Resident rooms were clean, commode in rooms were clean, and LPAs did not observe an odor of feces or urine. Residents appeared to be clean and well groomed. The allegation that Facility staff left resident soiled in urine and feces is UNSUBSTANTIATED.

There is an allegation that Staff made inappropriate comments in front of residents. Based on Staff Interviews conducted, LPAs could not find any supporting evidence or witnesses that heard staff make inappropriate comments towards residents. The allegation that Staff made inappropriate comments in front of residents is UNSUBSTANTIATED.

There is an allegation that Staff did not keep facility free from pests. Based on Facility Documents reviewed, facility has a contract and proof of invoices with an Exterminator. The Exterminator comes out monthly to put out pest traps and other deterrents. The allegation that Staff did not keep facility free from pests is UNSUBSTANTIATED.

A finding that the complaint is Unsubstantiated means that although the allegations may have happened there is not a preponderance of evidence to prove that the allegation occurred.

Exit interview conducted. Copy of report discussed and provided to Administrator. Signature on form confirms receipt of documents.