Complaint Investigation Report

486803645-7-6-2022-21-AS-BMOS-CHDUTH-20220817155155

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/23/2022 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20220623122920

Staff made inappropriate comments towards residents

At approximately 9:00AM, Licensing Program Analyst's (LPA's) Caitlynn Felias and Chris Arnhold arrived at this facility unannounced to conduct an investigation into the above allegations. LPA's met with Resident Services Director Mae Mora, toured the facility, interviewed staff and reviewed records. Based on interviews conducted and records reviewed, LPA's were not able to find evidence that a resident was handled roughly. Staff receive training on how to assist with transfers and how to assist with activities of daily living. Based on interviews conducted, LPA's did not find any supporting evidence or witnesses that heard staff make inappropriate comments towards a resident. LPA's were not able to determine what the inappropriate statements might have been. Based on interviews conducted, residents are taken to their rooms or a restroom to ensure privacy is given while assisting residents. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.