Complaint Investigation Report

On 8/3/2024 at 1:19pm outside party sent a message to the facility attempting to speak with facility staff or C1. On the same date, the facility staff have replied stating that they have reached out to C1’s service coordinator for guidance. During the investigation, LPA obtained pertinent records indicating that C1 is conserved. Also, the Department received written communication on 8/3/24 at 10:19pm requesting suggestions about how to properly address the situation indicating that C1’s preference to not receive calls from outside party and suggesting that their attempts to speak with C1 has caused a significant increase in C1’s physical aggression towards staff and other residents at the home leading to request an emergency meeting with C1’s responsible parties to obtain guidance. Incidents logs for this facility confirmed that the facility has submitted above incidents to CCL timely. Based on LPA’s confidential interviews conducted with pertinent parties, LPA received contradictory information regarding C1’s cell phone number accessibility from outside party to call them. However, there was a consensus between all parties that a previous incident not related to the facility could be affecting client’s preference of not receiving calls from outside party. A finding that the complaint allegation of staff does not ensure client is allowed to receive phone calls is unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.