Complaint Investigation Report

Facility and staff did not treat residents with dignity and respect:

The Allegation is that staff did not treat resident R1 with dignity and respect when staff changed the diapers and clothing for R1.

On 1/17/2024, LPA interviewed R1's family member (FM). FM stated in September 2023, a male caregiver S1 was rude and rough to R1 when changing R1's diaper and clothing.

On 1/19/2024, LPA interviewed resident R1. R1 stated a female caregiver S2 treated him/her rude. LPA interviewed the other 5 residents. 3 Out of 5 residents did not have any complaint against the facility staff.

LPA interviewed staff S2. S2 denied he/she was rude to resident R1.

LPA interviewed ADM. ADM denied staff abused residents.

On 10/17/2024, LPA interviewed Administrator (ADM). ADM stated staff S1 worked for NOC shift from Monday to Friday. ADM stated R1's family member (FM) reported to him/her that S1 was rude to R1 when changing R1's diapers and clothing even though was not intentionally. ADM stated he/she interviewed S1 and S1 denied he/she treated R1 rude and rough. ADM stated he/she decided to let S1 go within S1's first two month's working in the facility. ADM stated it was not an staff abusing resident incident. ADM stated he/she wants to maintain the quality of service to residents. ADM stated after S1's incident, he/she did not receive any report that staff treat residents rude.

LPA interviewed 2 staff. Both denied they treat residents rude.

LPA interviewed 5 residents. 3 Out of 5 residents stated they did not see or hear any incident that staff treat residents rude.

Based on the review of the Law Enforcement Task Report dated 1/11/2024, R1 stated the facility staff were trying their best not to harm R1 when staff were working with R1. The report states R1 was not a victim of physical abuse or neglect.