Complaint Investigation Report

435202705-4-9-2026-26-AS-ACON-DUHLV5-20260528090455

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CENTRAL COAST CR/RES , 2580 N. FIRST STREET, STE. 350

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/22/2025 and conducted by Evaluator Audrey Jeung

COMPLAINT CONTROL NUMBER: 26-AS-20251022125012

- Staff abused resident causing multiple injuries

Based on review of medical and facility records and interviews with alleged victim, family members, staff, residents, and medical workers, this allegation is determined to be unsubstantiated.

Although the allegation may have occurred or is valid, there is not enough evidence to prove the alleged violation did or did not occur.

On 10/21/25, client #1 was medically evaluated after complaining of shoulder pain. Per medical reports, client had 4 fractured ribs and multiple bruises on both arms and both legs. Client reported that staff beat her, and that she was assaulted during an outing. Other residents denied being harmed in any way by staff.

Bruises were not observed by any staff, and client did not complain of chest or rib pains. It could not be determined how client's injuries were caused, but client was described as being aggressive and combative with other residents and staff almost daily.