Complaint Investigation Report

LPA Monter interviewed staff S1 and S2. Both staff interviewed stated staff cleans the home everyday. S1 stated he/she cleans the facility everyday. S1 stated he/she washes the residents bedsheets and blankets 2x a month. S2 stated he/she hasn’t seen any issues with cleanliness in the home.

LPA Monter interviewed ADM Eduardo Carrana. ADM stated the facility staff is supposed to clean every day. ADM stated he has noticed the facility as clean. ADM stated there hasn’t been a time when he has seen the facility as dirty. ADM stated the staff change the residents bed sheets 3 times a week.

LPA Monter interviewed witness W1. W1 stated he/she hasn’t seen any issues at the home when it comes to cleaning. W1 stated the staff does keep the house clean.

On October 10, 2025, LPA toured the facility inside and out. While touring the backyard of the facility, LPA noted pieces of a sink ceramic in the backyard. LPA also noted a large amount of cigarettes, in the side of the home and the backyard. LPA noted directly across from the dinning room, family living room and kitchen: alongside the side of the home, there is garbage pilled up including cans and bottles.

While touring resident bedroom 1, 3 & 4, LPA noted along side all the furniture, at the floor level, was a layer of dirt/grime. LPA noted that bedrooms had a linger smell. LPA noted resident R1's mattress has holes in it.

While touring the facility bathroom, LPA noted the walls in the bathroom had stains, new the light switch and door knob. LPA also noted the shower base and lower section of the shower had grime and water damage. LPA observed the shower chair also had a layer of grime. Bathroom Mirror also had grime.

While inspecting the facility fridge, LPA noted the front of the fridge had a grime in the front facing doors. LPA observed at the bottom of the freezer additional grime and a red like substance.

Throughout the tour of the facility LPA noted in several corners of the facility, cobwebs in the following but not limited to areas: family living room, kitchen.

Based on interviews and documents review the preponderance of evidence standard has been met therefore the above allegations is found to be SUBSTANTIATED. Page 2 Out of 4