Complaint Investigation Report

Staff did not provide 60-day notice prior to increasing the resident’s rate

Based on review of records, resident (R1)’s family was responsible for R1’s rent at the facility. The review of records shows that on 10/11/2022 R1 was billed an increased amount than what was agreed upon during admission. Based on interview, R1 was verbally informed of the increased services due to behaviors of R1. Upon questioning what the increased services would entail, staff was unable to provide an explanation. The review of records show that R1 was not provided a written notice of the increased rate prior to receiving the monthly invoice.

R1’s admission agreement at the facility states that for any rate increase that exceeds 10% in any 12-month period, the resident will receive a 60-day written notice.

Based on interview and record review, R1 was not provided a 60-day written notice prior to being billed an increased amount per the signed admission agreement.

Activities are not being provided to the residents

On 05/24/2023, a staff (S1) was interviewed. It was stated that the facility does not currently provide activities for the residents due the COVID-19 restrictions. Based on record review and observation, the facility also does not have an activities calendar.

Based on interview and record review, the facility began implementing activities on 06/06/2023.

The Department has investigated the above allegations. Based on record review, interview and observation the preponderance of evidence has been met, therefore, the above allegations are SUBSTANTIATED.

Deficiencies are being cited per California Code of Regulations, Title 22.

This report was reviewed with Program Director, Maria Canizales and a copy of the report was provided along with the appeal rights.