Complaint Investigation Report

435202216-3-4-2025-26-AS-KHOS-DENLG8-20250311084420

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CENTRAL COAST CR/RES , 2580 N. FIRST STREET, STE. 350

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/08/2024 and conducted by Evaluator Jaime Vado

COMPLAINT CONTROL NUMBER: 26-AS-20240308153944

Staff did not ensure they were not out of ratio

Staff did not receive proper CPR training

Staff do not treat clients with dignity and respect

Staff are not meeting client's hygiene needs

Staff are inappropriately using client's walking devices

Staff did not ensure bathrooms were not in disrepair

Staff did not provide hand soap for clients in a timely manner

Staff did not ensure water fountain was not in disrepair

Staff did not ensure licensing signs were posted for clients

On 03/04/2025, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit regarding the allegations received. LPA met with program director ShaTerica Isles and explained the purpose of today's visit.

During the investigation, the Department's LPAs made observations, conducted interviews, requested documents, and reviewed those received documents pertinent to the allegations received. Based on staffing information and client attendance records received, the facility appears to meet staffing numbers and client ratio. Unattended clients cannot be proven. Hygiene supplies were present including extra clothing at time of observations. Bathrooms were observed to be in good repair at the time. Hand soap is present during observations made. Water fountain was observed to be in good repair and operating. No leaks observed at time of observations. It cannot be determined if staff used client's walking device inappropriately. CPR training records are reviewed. Licensing signs are posted when observations were made. Based on the items observed, reviewed, and interviews conducted these allegations cannot be proved or disproved. No further evidence or information was received from complainant to support these allegations. These allegations are unsubstantiated.

Based on these observations, the above allegations are UNSUBSTANTIATED.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated at this time.