Complaint Investigation Report

Facility is not maintaining centrally stored medication record

On 12/20/2023, 3 out of 3 resident’s centrally stored medications and centrally stored medication records were inspected. 3 out of 3 resident’s medications observed to be accounted. On 10/13/2023, LPA Dolores inspected 3 resident’s centrally stored medications and records during an unannounced annual inspection. No issues were noted regarding the resident’s medications during the visit.

It was alleged that a resident gets neglected.

3 staff members were interviewed. Based on interview, 3 out of 3 staff denied residents being neglected.

1 resident was interviewed. Based on interview, it was stated the resident feels neglected by 1 staff member. It was stated that all the other staff treated resident with respect.

Residents cash resources are coming up short

On 12/20/2023, 3 out of 3 resident’s P&I money were inspected. 3 out of 3 residents P&I money observed to be maintained without shortage of money. On 10/13/2023 and 11/02/2023, LPA Dolores inspected 3 resident’s P&I money during an unannounced visit. No issues were noted regarding the resident’s P&I money during the visits.

Facility staff abused resident by forcing residents to go on outings

Throughout the investigation, 3 staff members were interviewed. Based on interview, it was stated that 3 out of 3 residents are very vocal and would verbalize if they forced to do something they don’t want to do. 3 out of 3 staff denied forcing any residents to go on outings.

1 resident was interviewed. Based on resident interview, it was stated staff forced the resident to go on an outing the week of August 19, 2024. It was stated the resident wanted to go on their own outing but the staff forced him/her to go on the facility's outing. PAGE 2 OF 3.