Complaint Investigation Report

All residents interviewed confirmed that they have never witnessed any staff members speak inappropriately towards the residents. Based on the interviews, the allegation that the facility staff speak inappropriately to resident is deemed unsubstantiated at this time.

On the allegation: facility staff did not treat resident with respect. 6 out 6 staff consistently explained that Resident 1 (R1) was declining in health and was placed on hospice. 6 out of 6 caregivers described R1 as an anxious bedridden resident that became needy towards the end of their stay at the facility. According to the staff, R1 was always reliant on the caregivers and R1 did not want to be left alone. All staff stated that R1 was given full care at the facility. The caregivers made consistent rounds and provided care to R1. All staff stated that R1 was always treated with respect and dignity. The facility Director observed the caregivers to be patient and treat R1 with respect. R1 would constantly press their call button and staff always responded to R1. 9 out of 9 residents stated that they like living in the facility and are treated with respect. Based on the interviews, the allegation: facility staff did not treat resident with respect is deemed unsubstantiated at this time.