Complaint Investigation Report

424700036-7-7-2026-47-HC-WSCT-DWTSTX-20260810141013

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/14/2026 and conducted by Evaluator Ruben Perez

COMPLAINT CONTROL NUMBER: 47-HC-20260514094335

HCO is providing care to client without proper HCA training.

On July 7, 2026, Enforcement Analyst (EA) Ruben Perez arrived at the business address for Helping Hands Group to investigate the above complaint allegation. EA Perez introduced himself and was greeted by designee Xochitl Mendez. EA Perez explained the purpose of the visit and conducted an interview regarding the organization’s caregiver onboarding process, including background check procedures, training requirements, and tuberculosis (TB) clearance. EA Perez also reviewed personnel records and payroll documentation to verify compliance with applicable licensing requirements.

Based on EA's observations and interviews, the EA concluded that there was not enough evidence to show that the organization violated the allegation listed above, therefore, the above allegation is found to be UNSUBSTANTIATED.

Analyst Perez concluded the visit with an exit interview and provided a copy of the HCS 9099 investigation report along with appeal rights.