Complaint Investigation Report

B ased a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred.

Allegation: Staff are not following infection control practices

It was alleged that staff are not following infection control practices. During the course of this investigation, the LPA conducted interviews and reviewed facility records. Based on interviews conducted, it was learned that the facility recently had a COVID-19 outbreak and had to shut down the facility for several days due to the continuous positive test results. Upon learning that multiple clients had COVID positive tests the facility sent all clients home and asked that staff get tested back at the facility. After testing, the facility did not conduct classes or have clients come in at this time, however, staff who were not positive were asked to ensure that proper COVID protocol was conducted which included calling client’s responsible parties, notifying Community Care Licensing and San Joaquin Public Health (SJPH). The facility ensured that prior to reopening the facility that all clients and staff members did not exhibit any symptoms or have been quarantined based on guidance from SJPH. In addition, the facility ensured that the facility was disinfected and cleaned by following the manufacturer’s instructions for proper use of the cleaning and disinfecting products. A review of the facility infection control plan was conducted. It is unclear if the facility did not following infection control practices.

As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred.

There were no deficiencies observed or cited at this time. An exit interview was conducted, a copy of the 9099 and 9099-C was provided to the facility.