Complaint Investigation Report

314700024-1-10-2024-47-HC-WSCT-CZRUUT-20240123145400

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/11/2023 and conducted by Evaluator Megan Vigil

COMPLAINT CONTROL NUMBER: 47-HC-20231211135922

Home Care Aide provided medical services to a client.

Home Care Services Branch (HCSB) Associate Government Program Analyst (AGPA) Megan Vigil, arrived at the business office of Optimist Prime Care LLC on 1.5.2023 at approximately 3:30 PM.

AGPA Vigil was greeted by Licensee, Janet Buena. AGPA Vigil conducted a Two Year Required Inspection and discussed the complaint allegation. Janet admitted to providing assistance to a client of a service outside the scope of non-medical services. The Home Care Services FACT sheet was provided, and Janet agreed to comply with approved services.

Based on AGPA's observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated.