Complaint Investigation Report

317002200-2-3-2023-25-AS-TORZ-CP43XD-20230215173806

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CHICO - RESIDENTIAL , 520 COHASSET RD., STE. 170

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/10/2022 and conducted by Evaluator Todd Tryon

COMPLAINT CONTROL NUMBER: 25-AS-20221110132142

Staff refuses to provide medical transportation for client.

On 11/6/2022 LPA Tryon visited the facility to open the complaint. LPA met with Denise Young. LPA had self-screened for COVID.

LPA spoke with Mrs. Young and with resident. LPA learned that the resident involved has been taken to all medical appointments that the staff was aware of. Resident said that the doctor had asked her about a follow-up appointment at her last visit. She agreed that it is obviously a misunderstanding about appointments between the doctor's office and staff. Staff do take her to appointments when they are aware.

It appears that it is not clear what appointments may have been missed; and that any that were missed are because of mis-communication, rather than intentional. The staff will follow up to find out what appointments may be needed.

At this time, LPA finds the allegation to be unsubstantiated. A finding of unsubstantiated means that although the allegation may have happened and/or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted. Appeal rights provided.

* Amended Document: Document changed from "Confidential" to "Public."