Complaint Investigation Report

Regarding the allegation that Staff does not ensure resident receives mail deliveries , the following has been concluded: Postal mail is being delivered to the facility directly in individual mailboxes located in the facility lobby, with one mailbox assigned per dwelling unit in the facility. Resident or residents living in that specific unit are then provided with a key to their assigned mailbox as confirmed by staff and resident interviews. Staff does not possess keys and does not have access to resident's mailboxes. No specific and/or documented instances of mail being tampered with were provided during the investigation.

Regarding the allegation that Staff does not ensure residents laundry is returned undamaged , the following has been concluded: The evidence gathered during the investigation through staff and resident interviews along with records review did not provide sufficient evidence to identify any instances of facility staff being responsible for damaging or destroying a resident's laundry through established negligence.

As a result, both allegations are found to be Unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove or refute the alleged violations occurred.

An exit interview was conducted and a copy of this report was provided to a facility representative.