Complaint Investigation Report

A review of facility records revealed a consent agreement stating that clients may be photographed upon admission; however, Administrator Alcala clarified that the facility does not utilize video or audio recording. He further noted that clients are informed that no surveillance is conducted on the premises.

Based on the interviews, physical observations, and record reviews, there is not a preponderance of evidence to prove or disprove the allegation. Therefore, the complaint is determined to be unsubstantiated. To conclude the visit, an exit interview was held to discuss the findings, and a copy of this report was provided to the facility representative.