Complaint Investigation Report

306005901-12-24-2024-22-AS-MSTC-DG98MV-20250430223856

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

ORANGE COUNTY RO , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/05/2024 and conducted by Evaluator Jerome Haley

COMPLAINT CONTROL NUMBER: 22-AS-20241205102328

BEACH TERRACE ASSISTED LIVING AND MEMORY CARE

Staff handled resident in a rough manner.

Licensing Program Analysts (LPA) Jerome Haley made an unannounced visit regarding the complaint allegation above. LPA Haley was greeted by staff and explained the reason for the visit upon entry.

Regarding the complaint allegation: Staff handled resident in a rough manner.

During the investigation, 6 of 6 staff members interviewed denied the allegation. According to Staff 4 (S$), the staff member has seen other staff members redirect resident 2 by grabbing the resident and talking to the resident like a child, but would not consider it being handled roughly. S4 says, the staffmembers grab R2 by the hands and says things like “hey, lets go.” Staff 3 (S3) had seen R2 redirected by other staff members, but denied ever seeing any of the staff members handle R2 in a rough manner. S3 simply stated, no. I haven’t seen that.

Based on the information gathered the Department is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegations is deemed Unsubstantiated.