Complaint Investigation Report

Mandel House, Santa Ana10/06/2021Licence 306005943

Census3
Date signed10/06/2021 05:14:12 PM
The inspector’s account

On 6/1/21 LPA asked to review facility records. Per Kimberly Lee there were no staff records at the facility to review. The facility did not have a qualified administrator or proof of staff training. There was no training for staff on restricted health conditions and C2 has a BiPAP machine. Designated Administrator Lisa McDonald resigned as of late April, early May 2021. Her position was not filled. According to Ms. Lee she was finishing up her Administrator training and would be applying for her certificate. Yvette Doran was appointed Administrator as of 6/30/21.

C1 was also supposed to attend school during the week. According to staff interviewed, C1 did not attend school for about a week upon his return to the facility as there was a lack of staffing.

Based upon records and interviews, The preponderance of evidence standard has been met and the above allegations are substantiated.

See attached LIC9099D for cited deficiencies per California Code of Regulations, (Title 22, Division 6, Chapter 8).

An exit interview was conducted and a copy of this report and appeal rights were provided to Administrator Yvette Doran.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction