Complaint Investigation Report

306005154-4-5-2024-22-AS-SSAS-D4M29R-20240423171223

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

ORANGE COUNTY RO , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/29/2024 and conducted by Evaluator Joseph Alejandre

COMPLAINT CONTROL NUMBER: 22-AS-20240329103030

Staff did not properly safeguard confidential information

Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to conduct the required 10-day visit to begin the investigation into the allegations listed above. LPA met with Operations Manager Riley Bushman and explained the reason for the visit. LPA observed the See Something Say Something Poster posted in the entrance of the facility. LPA did not observe any confidential information at the front desk. The investigation into the allegation revealed the following. It was reported that the facility census was left out in public view. LPA interviewed staff. LPA and Operations Manager toured the facility. 4 out of 4 staff interviewed had no knowledge of confidential information not being properly safeguarded or being left out in public view. During the tour of the facility LPA did not observe any Title 22 violations including confidential information not being safeguarded. Based on the information gathered the allegation, staff did not properly safeguard confidential information is deemed unsubstantiated. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted and a copy of the report provided.