Complaint Investigation Report

It was alleged that C1 sustained multiple bruises which were not reported to C1’s responsible party. LPA reviewed two facility incident reports dated December 5, 2024, which state that on December 3, 2024, and December 4, 2024, C1 got into altercations with another client who hit C1, but do not indicate that C1’s responsible party was notified of these incidents. LPA reviewed a facility incident report received December 11, 2024, which indicates that C1 was noted with a bruise on December 9, 2024, but does not indicate that C1’s responsible party was notified of this incident. LPA reviewed the incident reports received in the Orange County Regional Office (OCRO) and confirmed all of these incident reports were properly reported to the OCRO. LPA reviewed an incident report dated December 31, 2024, from C1’s day program which documents an incident on December 27, 2024 at the day program. Per AD, the facility communicates with two responsible parties for C1, but one responsible party wants the facility to communicate with the other responsible party. LPA interviewed this responsible party who confirmed they want the facility to deal with the other responsible party. LPA reviewed text messages between the facility providing notice of the December 9, 2024, and December 27, 2024, incidents to the responsible party designated to receive notifications. However, per the responsible party designated to receive notifications, neither responsible party was aware of the December 3, 2024, and December 4, 2024, incidents and they were surprised learn the details of these incidents. While AD and facility staff stated the facility generally maintains good communication and provides regular notifications to C1’s responsible party, they were unable to provide specific information or any documentation of how and when notice was provided of the December 3, 2024, and December 4, 2024, incidents. The information obtained corroborated the allegation.

During the course of the investigation, the Department obtained sufficient evidence to substantiate the allegation mentioned above. The preponderance of evidence standard has been met; therefore, the above allegation is Substantiated. See LIC9099D for cited deficiencies per Title 22 Division 6 of the California Code of Regulations. An exit interview was conducted and a copy of this report and appeal rights was discussed with and provided to facility representative.