Complaint Investigation Report

Interviews conducted with ten of ten interviewees revealed that facility has been having an ongoing leaking problem for over one year and that it's not safe for residents and staff.

Based on the evidence gathered through observations conducted on today's visit and interviews conducted with interviewees, the preponderance of evidence standard has been met, therefore, the allegations "Facility is in disrepair" and "Facility does not provide a safe environment for residents and staff " are found to be SUBSTANTIATED. Facility is being cited per California Code of Regulations Title 22, Division 6, Chapter 1 under Maintenance and Operation 87303 (a):The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors.

Facility agreed to submit physician reports, Identification forms and Needs and Services Plans for the following residents: Resident 1- Resident 7, by Close of Business day today 1/13/2023.

An exit interview was conducted with Senior Vice President of Operations John Bowen and a copy of this report, LIC 9099D, LIC 811 Confidential Names and Appeal Rights were provided at exit.