Complaint Investigation Report

Regarding the allegation that Facility staff changed resident’s mailing address without authorization, the following has been concluded: Based on the staff interviews conducted and per facility policy under the Assisted Living Waiver (ALW), facility administrator notified the Social Security Administration of the fact that resident R1 had established residency at the facility after the admission agreement was signed and informed the Social Security Administration of the resulting change of address so relevant information necessary to the establishment of benefits under the ALW waiver could be conducted with no delay. As a result, the allegation is found to be Unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

Regarding the allegation that Facility did not notify responsible party of resident’s change in condition, the following has been concluded: Based on records reviewed and interviews conducted, there is extensive documentation of exchanges and notification from facility staff to the resident's relatives and responsible party. The allegation is therefore deemed to be Unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

An exit interview was conducted and a copy of this report was printed and left at the facility.