Complaint Investigation Report

the West bank statement for May 1, 2021 - May 31, 2021 reflecting check number 2847 in the amount of $6349.94 paid by the bank on May 24, 2021 which Administrator Evangelista indicated was the amount refunded to the family of R1 upon R1's death. Per Administrator Evangelista the check was written on May 13, 2021 and Administrator also provided LPA with a copy of the canceled check. Administrator Evangelista also provided copies of email communication between R1's DPOA and the Administrator. The individuals interviewed provided conflicting statements regarding the above allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the following allegation: Staff is denying resident's authorized representative a refund is deemed UNSUBSTANTIATED. An exit interview was conducted with Caregiver Milani Villasis and a copy of this report along with the LIC 811s were provided at the time of this visit.