Complaint Investigation Report

304700181-3-20-2026-47-HC-SDUU-DSKTT3-20260327150000

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/23/2026 and conducted by Evaluator Mila Quinto

COMPLAINT CONTROL NUMBER: 47-HC-20260123125757

HCO is not providing services to client as contracted.

Home Care Branch, Enforcement Analyst (EA), Mila Quinto conducted an investigation visit to the Home Care Organization (HCO) to deliver the complaint regarding the above allegation. EA met with the designee, Vincent Dang.

On 02/02/2026, EA interviewed the licensee, Rodney Burris and 3 staff members. On 02/17/2026, EA conducted a phone interview with staff 5 (S5). There were no disclosures from all staff members regarding the complaint allegation.

On 02/04/2026, EA received the following documents for the client; contract agreement, care plan, and client’s care schedule for November 2025 thru January 2026.

Based on interviews conducted and records reviewed, the complaint allegation is found to be unsubstantiated. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur at this time, therefore the allegation is unsubstantiated.

An exit interview was conducted. A copy of this report was emailed to the designee, Vincent Dangl.