Complaint Investigation Report

Additionally, seven resident interviews were either conducted or attempted during the tour of the units where hot water temperatures were reviewed. All the residents interviewed confirmed that there had been issues with the hot water approximately since the beginning of the week, on or around January 15, 2024.

Regarding the allegation that "Staff do not ensure hot water is available to residents", the following has been concluded: Based on interviews conducted and a tour of the facility 's physical plant, it was determined that a significant number of units and residents had no running hot water in the bathroom sinks used for grooming and in the shower. Facility staff states that some residents with no hot water were offered to shower in vacant units with hot water access but adds that many declined. As a result, the allegation is found to be Substantiated, meaning that the preponderance of evidence standard has been met. A Type B citation is issued on the attached form LIC9099-D.

An exit interview was conducted and a copy of this report along with appeal rights were provided to a facility representative.