Complaint Investigation Report

During the tour of the facility on August 26, 2025 with LI, LPA observed a dead fish inside the dirty/cloudy fish tank, and on the cabinet floor under the kitchen sink and Resident (R1's) bathrooms as evidenced by photos attached. In the back yard, LPA observed dog feces in 5-6 different areas, three large garbage cans full of trash, and directly next to the trash cans, were two large full garbage bags filled with trash stored along the brick fence. Staff #1 (S1) stated they called the garbage company to schedule a pickup but could not provide a date. Based on observations and interview, it was determined that the facility had at least 7 days of overflowing trash which was corroborated by S1.

Regarding the allegation, Facility is not in good repair, it was reported that there is water leaking in the cabinet below the kitchen sink and behind the sink in the main bathroom utilized by residents; and moisture in two walls in two out of six bedrooms. Reporting Party could not identify which bedrooms contained moisture in walls.

During the initial visit, LPA observed water stains on the wall of the cabinet under the sink, but did not observe a leak at the time. LPA did not observe mold or moisture in either bathrooms or any of the bedrooms. However, LPA observed two out of two sinks in the bathrooms in which the water did not drain properly and quickly filled up to the top of the basin. One window screen in the Resident 1 (R1's) bathroom was missing and the window screen of Resident 2 (R2's) room was damaged with a 1 inch hole. The roof of the garage is made of wood planks and LPA observed water stains in multiple areas of wood. Water stains were also observed on a ½ built wall below the roof and on the full walls below it. The paint on walls below it were peeling and in need of repair. The damage in the garage was observed during inspection on both August 26, 2025 and October 23, 2025.

Based on observations made during the investigation, the preponderance of evidence standard has been met, therefore the allegations, The facility is operating under unsanitary conditions and Facility is not in good repair are deemed SUBSTANTIATED. See the attached LIC9099-D.

An exit interview was conducted with Licensee Geisel Sanchez, and a copy of this report, LIC9099-D, LIC811 and appeals rights were provided at the end of the visit.