Complaint Investigation Report

According to S1, it takes a little bit more effort to calm down C2. S1 says to calm down C2, the staff usually take the client out to the back for a walk or to play some basketball. According to Staff 2 (S2) facility staff has been in communication with “the therapist” regarding C1 and C2’s issues with getting along.

Regarding the allegation: Resident was not accorded dignity in relationships with other persons.

During S1's interview it was discovered that C2 likes to swing/swipe at individuals. LPA observations on May 18, 2021, were consistent with the information provided by S1. C2 grabbed one of the LPA’s and was verbally instructed to not do that again. Another LPA observed C2 attempt to grab multiple individuals including the LPA during the visit. LPA’s also observed staff members attempt to redirect C2 during the avisit. One of the LPA’s and one of the staff members present during the initial visit shot basketballs in the basketball hoop with C2 during the initial visit, which was consistent with information provided during S1’s interview.

Based on the information gathered during the investigation through interviews, document review, and observations, the Department is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove or refute the alleged violations occurred; therefore, the allegations are deemed unsubstantiated.

An exit interview was conducted, and a copy of this report was provided.