Complaint Investigation Report

Three out of three clients interviewed confidentially stated that they had no direct or indirect knowledge of any harassing behavior by a direct care staff while they were at the facility. Three of out three staff members interviewed during the two facility visits also deny having witnessed any inappropriate speech or behavior by any of their coworkers.

Clients were observed by LPAs to be free to ambulate around the facility as they please. Wheelchair bound residents were also observed to be assisted from the common areas to the restrooms, or from their bedrooms to the common areas on multiple instances. LPAs did not observe any instance of staff members voluntarily restricting the client's movements at the facility or harassing clients.

During multiple tours of the physical plant conducted by LPAs, an ample food supply was noted as being accessible, and meal plans appear to indicate a sufficient provision of food. Snacks are also stated by a majority of interviewees as available either upon request or offered at specific times during the day, including but not limited to clients that are non-verbal.

Although the allegation that the Client is not provided with food as requested/needed and that Client is verbally harassed by multiple members of staff may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are deemed unsubstantiated.

An exit interview was conducted and a copy of this report was provided and left at the facility.