Complaint Investigation Report

received a follow up email from Administrator Foster Ringor on February 4, 2025 that exterminators were coming to do inspection that day to do a home inspection and treatment to the affected room. AD Ringor followed proper procedure and reported to Orange County Public Health and Orange County Regional Center about the bed bugs.

Per records obtained, Hawx Smart Pest Control paperwork shows initial inspection and agreement made for treating bed bugs in the facility. On February 10, 2025, a report from the pest control company showed the exterminators completed the bed bug service treatment for six bedrooms for bed bug activities. When asked about the cleanliness of the wheelchair and sleigh, Administrator Ringor stated that they were not on top of maintaining resident items since the incident they do daily wheelchair checks in the morning. Per interviews conducted, four out four staff confirmed that there were bed bugs at the facility. All staff interviewed said the facility treated and responded to the bed bugs right away and that there are no more bed bugs at the facility.

The Body Check Report obtained show R1 having no bites or changes in skin conditions. Facility has purchased brand new replacement mattresses and bedframes for the facility as well.

Therefore, based on the preponderance of evidence through records reviewed and interviews the allegation facility has bed bugs is determined to be SUBSTANTIATED, meaning the complaint allegation is valid and that a violation has occurred.

The following is being cited per California Code of Regulations Title 22 Division 6 Chapter 8.

An exit interview was conducted with Administrator Foster Ringor and a copy of this report and appeal rights was provided to the facility.