Complaint Investigation Report

LPA Tea interviewed Licensee, Dr. Ingrid Wilson, regarding the condition of the wall. Dr. Wilson stated that the wall occasionally becomes wet during periods of rain due to water entering through the wall. She explained that maintenance personnel recently inspected the issue and determined the likely cause to be improper water drainage from the gutter system when it rains. According to Dr. Wilson, the amount of water entering is minimal and results in the wall becoming damp rather than significant water intrusion.

Dr. Wilson reported that the facility has been in ongoing communication with Brilliant Corners, the property management company that owns the home where the facility leases. The facility has submitted multiple maintenance work orders to address the issue and provided documentation showing ongoing communication and requests for repairs. This documentation demonstrates that the facility has been proactive in attempting to resolve the issue and maintain the property in good condition. Dr. Wilson also reported that the Orange County Regional Center has been informed of the wall condition and is aware of the situation.

LPA Tea interviewed two staff members who confirmed that the facility has been actively communicating with the property management company and submitting maintenance requests regarding the wall. Staff stated that management has been proactive in attempting to have the issue repaired to ensure the facility remains in good repair.

Dr. Wilson expressed concern that the wall could potentially develop mold and pose a health risk to clients and staff. She reported communicating these concerns to the property management company. According to Dr. Wilson, a specialist was later sent to inspect the wall. The specialist opened the wall, checked for mold, and confirmed that no mold was present. The moisture was dried, and the wall was patched and repaired. Dr. Wilson stated that the property management company is currently working to identify the root cause of the water intrusion to prevent future occurrences.

Based on observations made during the inspection, interviews conducted with the licensee and staff, and documentation provided showing ongoing maintenance requests and repair efforts, there is insufficient evidence to support the allegation that the facility is not in good repair. The facility has demonstrated that it has been proactive in addressing the issue with the property management company and ensuring repairs are made.

(Complaint investigation continued on LIC9099C)