Complaint Investigation Report

The following was revealed during the course of the investigation:

Regarding the allegation, Staff yelled at client, it was alleged that Staff #1 (S1) yelled at Client #1(C1) after the client stopped speaking to them. Interviews were conducted with three staff, four clients and witnesses. The two staff that were present during the alleged incident did not corroborate the allegation, stating C1 was yelling at S1 and S1 did not raise their voice at C1. Three out of four clients interviewed denied the allegation. Client #2 (C2), stated C1 was the only person yelling, and S1 and just walked away.

Regarding the allegation, Staff pushed a client, it is alleged that Staff #1 pushed a client into a door frame during an incident. Based on the interviews, two out of two staff denied the allegation, stating there was no physical contact and S1 did not push C1. One out of two clients present corroborated this, with C2 stating S1 did not touch the C1, and S1 walked away without any physical contact. During interviews, three out of four clients indicated that they have never been yelled at or pushed by any staff.

Based on the observation made, interviews which were conducted, and the records that were reviewed, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the following allegations: Staff yelled at client and Staff pushed a client are deemed UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was provided at exit.